Speaking
Talks and workshops
Who carries the complexity
Tesler’s Law as an operating discipline: every feature has an irreducible amount of complexity, and the only question is who ends up holding it.
Read itThe hypothesis ratio
A five-minute diagnostic for whether a build relationship is resolving ambiguity or returning it.
Read itCapacity comes before capability
Why a lot of what reads as resistance is capacity, how growth and overload look identical from outside, and what it takes to expand what a team can hold.
Read itTo lead is not to talk down to
Correction in forward tense, and why grace is the mechanism rather than the manners.
Read itDesigning for the auditor three years later
Two users who never meet: the person filling in the form at six in the morning, and the person reading it long after everyone involved has moved on.
The view is the product
In software where people read, scan, compare and decide, the presentation is the product.
Read itWhole accounts, not wireframes
Building entire working organizations instead of wireframes, and designing from inside them.
Booking
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