Work / Risk and compliance · 2026
Shipped, and didn’t land
A form-to-record data connection engine: four rounds of specification, sixteen prototype revisions, built and shipped to production.
Every connection in the system belonged to the vendor’s own test account. No customer had used it.
Zero customer usage, and the two reasons why
The rest of it
What the decision was, what it cost, and what happened after.
That password didn’t match.