Work at the intersection of people and products.
Point of view
Tackle safety first.
- Psychological safety You can say you don’t know, and nothing bad happens.
- Digital safety Nobody can use the product to get at you.
- Data safety What you hand over isn’t turned against you.
- Physical safety Your body isn’t in danger.
On the other side of it
ProgressPerformancePlay
In the product, and in the team.
Selected work
All samples- DETECT
Proactive detection, before there was a team for it
Finding harm before anybody reported it, and getting it to somebody who could act.
Program deployed · escalation pathway operating · GDPR, SOX, HIPAA - KIT
A fixed application becomes a construction kit
One product, eight kinds of customer, and nobody forking the code.
Eight sectors configuring their own deployments - UNUSED
Shipped, and didn’t land
Built, shipped, live, and no customer had ever used it.
Zero customer usage, and the two reasons why - VIEWS
Making the view the product
The screen everyone used every day sat in the backlog as a setting.
Reclassified from setting to strategy
Things I’ve learned
All of them- Safety and trust
Trust is operational
Trust gets filed with the soft subjects, and then it turns up as a stalled rollout, a shipment nobody will release, and a team with no room for the thing you just asked them to absorb.
Read - The mechanism
Who carries the complexity
Every feature has an irreducible amount of complexity. The only question is who ends up holding it: the product team, the engineering team, or the person using the software.
Read - Information software
The view is the product
In software where people read, scan, compare and decide, the arrangement of the data is the product itself, and it repays the same care as the data model.
Read - On AI, and tools generally
Power-ups don’t pass levels
AI is a power-up, and it is still the player who passes the level.
Read
Speaking · talks and workshops
See the topicsLet’s work together
Say hello.
Product leadership, advisory, speaking, and trust and safety work. I read every message.
- ProductSystems people can actually use
- TeamsCapacity, and the discipline to go with it
- SafetyDesigning for the circumstances you’d rather not think about